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Satyam Plans to Establish Operations in Qatar

Satyam Computer Services, an Indian IT and BPO solutions and services provider, will boost its presence in the Middle East market by establishing wholly-owned operations in Doha's West Bay, Qatar. The company has already received initial clearance from the local government to establish a branch in the country. Satyam has been providing consulting, systems integration, and outsourcing solutions in the region.

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HCL BPO Plans to Increase Growth Through Strategic Acquisition

HCL BPO, the BPO division of Indian IT services provider HCL Technologies, is planning acquisitions (target companies undisclosed) to shift focus from voice-based services to transaction-based services. The move will also assist the company in increasing revenues without increasing headcount. The company is expected to decrease dependence on voice-based services from the current 70 percent to about 50 percent over the next few years.

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Infosys To Expand Operations In Europe And Japan, Recruit More Professionals

Infosys Technologies, an Indian IT solutions and services provider, will expand operations by entering into mergers and acquisitions agreements with European and Japanese companies. The company, which is expected to invest between $600 million and $700 million, aims to make acquisitions in the areas of consultancy, BPO, SAP or enterprise applications as well as geography-based acquisitions.

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Compliance and the Middle Market

Sarbanes-Oxley has created a good deal of work and related expense for companies that are not corporate behemoths. But they might be missing an opportunity if they don’t turn SOX to their advantage.

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EquaTerra: Demand for BPO, ITO Services Soars, Despite Economic Uncertainty

The latest EquaTerra’s Advisor and BPO/ITO Service Provider Pulse Survey for 3Q08 shows that the demand for BPO and IT outsourcing amid the existing economic uncertainty is on the rise. The survey also noted that demand for outsourcing was higher in Europe than North America during 3Q 2008. The combined growth rate of IT and business process outsourcing in Europe and the U.S. stood at 64 percent and 25 percent, respectively, during the quarter.

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New Capabilities Model Helps Procurement Deliver Business Value and Strategic Support

The Hackett Group has unveiled a new Procurement Capabilities Model, which it says details the specific changes companies need to make as they mature. The model is detailed in Hackett’s latest  Book of Numbers, “2020 Vision: Delivering on the Evolving Value Proposition of Procurement.”

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OPI Opens Finance & Accounting Service Center in Malaysia and Extends FAO Offerings to Asia Pacific Market

Outsource Partners International Inc. (OPI), which provides F&A outsourcing as well as related services, has opened a new service center in Kuala Lumpur, Malaysia. With this new service center, OPI says it has the infrastructure and delivery network in place to provide FAO services in more than 16 languages including Mandarin, Cantonese, and Malay—across North America, Europe, and Asia Pacific.

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Genpact, Axeda Partner to Provide Remote Service Monitoring and Management for Global Clients

Genpact has partnered with Axeda, an on-demand remote service software provider, to address the remote service monitoring and management requirements of its global clients.

The combined solution will deliver end-to-end remote service management capabilities, allowing clients to choose the Genpact Service Management Processes along with Axeda ServiceLink remote management software for a "Service On-Demand" model capable of lowering current service management costs by up to 30 percent.

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As Indian IT Providers Scale Back, BPO Firms Plan for Expansion Amid Global Economic Turmoil

Amid the global financial crunch, Indian BPO service providers are reportedly planning to increase headcount; the move is in opposition to IT players who are laying off recruiting professionals. These BPO players are expecting an increase in the offshoring sector over the next few months. Leading BPO companies, including Capita, Convergys, and Aricent, recently announced plans to recruit approximately 1,000, 2,500, and 800 employees, respectively, by end-2009. These companies are reluctant to hire at an international level.

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HOV Services Taps Global F&A Talent Pool With 1,800-Seat Xi’an Facility in China

HOV Services which provides business process and knowledge process outsourcing solutions, has launched a new delivery center in Xi’an, located in Shaanxi Province, China. The facility is integrated into HOVS’ scalable and secure global delivery platform and meets the most stringent standards and government regulations.  

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