Vol. 5 No. 6 - July 2008/August 2008

A Unified Unilever Europe

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When Unilever Europe wanted to cut costs and improve operations quickly, it turned to IBM for a solution—and cultural fit—that suited its needs perfectly. The result was a relationship for the record books.

Special Section-Offshore BPO: Global Sourcing 2.0

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Is your organization ready for the next generation of business challenges?

FAO Olympics

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Letter from our CEO

Special Section-Offshore BPO: One Degree of Separation

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How to stay protected during the risky business of personal data transfer.

A View of the Homeless from the Corner Office

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ACS CEO Blodgett captures portraits of homeless in powerful book that gives a glimpse into their struggling lives.

Special Section-Offshore BPO: Technology & Offshore BPO

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Little-understood scope and technology choices can be key to mitigating the risk of offshore FAO.

Joerns Healthcare Goes Live With EzMed F&A Solution

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SAP all-in-one product and Answerthink help organization keep its F&A on track.

Taking the Global Pulse

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EquaTerra study points to a bright future for outsourcing across the board as companies seek to stretch their influence around the globe.

Leveraging Analytics to Improve Collections

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With traditional buffers falling by the wayside and consumer habits changing, companies need to update their collections strategies.

Scaling the Summit of FAO

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Highlights of the FAO Summit 2008 include success stories, provider panels, and advice on standards and practices.