Vol. 5 No. 2 - March 2008/April 2008

Scaling New Heights

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BT Group’s contract with Accenture lets FAO take a real seat at the strategy table—perhaps for the first time.

Judgment Calls

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The worst mistakes companies make when they evaluate outsourcing—and how to avoid them.

CEO's Corner: The Dangers of “Isms”

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Politicians practicing ‘protectionism’ miss the potential positive points of outsourcing.

SLAs, Governance and Relationship Management

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This month, we discuss how innovative organizations are implementing strong governance models and effective relationship management strategies in today’s FAO arrangements.

Top Legal Eagles

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Why do some of these HRO legal advisors cost $500 an hour?

Are You Ready for The ‘R’ Word?

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Rather than view a potential recession as something you can only “ride out,” seize the moment to drive changes that will reduce operating spend and free up cash for projects that will create competitive advantage.

And the Winners Are…

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The 2008 FAO Research Awards of Distinction give a shout-out to the

2008 FAO Superstars

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Our Annual FAO Supperstars listing.

What Happened to FAO Deals in 2007?

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Top Dealsof 2007.

The Commoditization Of F&A Outsourcing

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With FAO providers cropping up on every street corner, the pressure is on for companies to distinguish themselves and their offerings to stay competitive.