Vol. 6 No. 2 - March 2009/April 2009

Getting Smart About O2C

 A Smart Collections approach to order-to-cash outsourcing can enable rapid results in an economic crisis

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Teamwork: SaaS & BPO

 Providers of Software as a Service and Business Process Outsourcing should work together to create business utility services to serve the market better.

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Taking FAO’s Pulse

 Market conditions are affecting buyer demand for outsourced F&A services in a number of ways.

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FAO in Mid-Market EMEA Companies

 As the EMEA market for FAO surpasses even the American appetite, themid-market in particular is coming to the fore.

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New FAO Strategies for New Times

 Add new tools to your workbench by convening with your peers, and learn how they are fine-tuning their sourcing approach.

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FAO Today 2009 Resource Guide

 Search our list of more than 600 vendors in 16 different FAO domains.

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Best Practices for Difficult Times

 Hackett examines strategies for responding to the global economic crisis at its 19th annual conference, under the theme “Business Disrupted: How World-Class Companies Mitigate Recession Risk and Create Competitive Advantage.”

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Beyond Governance

 Investing in Relationship Management up front can mean the difference between outsourcing success and failure.

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