Vol. 5 No. 6 - July 2008/August 2008

Pedal to the Metal

With no slowdown in sight, India Inc. drives headlong into the global BPO market.

Subscribers Only. Full text available to registered users only.

Read more »

Getting Technology Right

Strategic technology investment enables both process optimization and long-term value in FAO outsourcing arrangements.

Subscribers Only. Full text available to registered users only.

Read more »

Till Death Do Us Part

Put the right commercial model in place to support a long-lasting relationship.

Subscribers Only. Full text available to registered users only.

Read more »

Optimizing the FAO Retained Organization

How to boost FAO success by tapping into an underutilized resource.

Subscribers Only. Full text available to registered users only.

Read more »

Optimizing the FAO Retained Organization

How to boost FAO success by tapping into an underutilized resource.

Subscribers Only. Full text available to registered users only.

Read more »

Special Section-Offshore BPO: Offshore BPO Rampage

As a New Study Projects 50 Percent growth in F&A Offshoring, Advisors and third-party providers agree that outsourcing is alive and kicking vigorously.

Subscribers Only. Full text available to registered users only.

Read more »

Special Section-Offshore BPO: With Reward Comes Risk

Managing Security and Compliance Risk in FAO

Subscribers Only. Full text available to registered users only.

Read more »

A Unified Unilever Europe

When Unilever Europe wanted to cut costs and improve operations quickly, it turned to IBM for a solution—and cultural fit—that suited its needs perfectly. The result was a relationship for the record books.

Subscribers Only. Full text available to registered users only.

Read more »

Special Section-Offshore BPO: Global Sourcing 2.0

Is your organization ready for the next generation of business challenges?

Subscribers Only. Full text available to registered users only.

Read more »

FAO Olympics

Letter from our CEO

Subscribers Only. Full text available to registered users only.

Read more »