Whether it’s service scope, deal size, or customer satisfaction, these players in the FAO space all turned in outstanding performances for 2007.

As The Hackett Group gears up for its annual conference, concerns about the economy add a new twist to a time-honored approach.

Increased effectiveness drives integration of information as a key

Complement your Service Level Agreements by using a strategic sourcing scorecard.

As General Atlantic’s point man overseeing the private equity firm’s numerous investments in this sector, Mark Dzialga chides the industry for past pricing sins, sees providers going soft in the marketplace, and thinks ‘offshoring’ is a dirty word. So why is he still looking for gems in the business services sector?

Recession looms, markets tank—what does it mean to FAO initiatives?

FAO Today has listed the top Enterprise Providers for years. Now, it takes on the task of ranking them. Here’s how we did it.