Focusing on relationship-based contracting when outsourcing is being restructured or renewed, tests the underlying business assumptions and helps to reset the relationship.

Indirect procurement outsourcing deals may seem like other standard outsourcing deals, but don’t be fooled by similarities. Indirect procurement is different and requires unique contract terms.

Significant tax credits exist for the taking but knowing how to unroll the red tape is the challenge for most organizations.

Former CFO, FAO metrics guru, and FAO provider Chris Gattenio of IBM has been an advisor for more than 1,000 CFOs. This month, she explores how some companies are successfully transforming AP.

John Bayley, CFO of Sizzler USA, explains why, like a steak on the grill, you must give an FAO deal your full attention or risk getting burned.

Business process friction can slow organizations, but Swedish manufacturer SKF is hoping its seven-year outsourcing deal will keep the company’s growth ambitions rolling along smoothly.

The new report from FAO Research says bigger, more mature companies are the best at service delivery. But it also calls FAO “immature.” Can both be right?

Top buyers, providers, and advisors of financial and administrative outsourcing.

This group of 21 trumps all others in end-to-end, global service delivery.

A pivotal year ahead, 2007 may see a flourish of outsourcing activities in outsourced AR contracts. A key question is whether growth will be led by discrete outsourcing deals or will end-to-end FAO be the driver?