Eastern European markets offer language capabilities as well as an emerging infrastructure of service provider companies

Yet most will miss the potential impact of service globalization through sub-optimal activity scoping.

Q&A with Cheryl A. Borelli, director of operations, RCM Technologies.

Internal cost reduction is a light bulb moment for communications giant.

It started life as the sleepy, India-based financial shared-services center for British Airways. And then the most improbable thing happened: It commercialized and went public on the New York Stock Exchange. But the FAO Cinderella story of WNS was not without its hairy moments.

Enabling vendors to send electronic invoices helped flooring company to significantly reduce workload and leverage discounts.

You readers have taught us veteran publishers and conference producers a lesson, so, despite massive spending on promotion and content, we cancelled the 2006 FAO World Conference.

Randstad outsources billing to improve cash flow, reduce costs, and improve customer satisfaction.

Buying integrated HRO and FAO together is a growing phenomenon, but these bundled deals still represent a small portion of the overall BPO market. Still, the potential for greater cost savings is apparent.

Former CFO, FAO metrics guru, and FAO provider Chris Gattenio of IBM has been an advisor for more than 1,000 CFOs. This month, she examines how outsourcing can deliver value beyond cost efficiency and serve as a strategic enabler of change.