How to Design and Optimize Global Service Delivery Models (PDF)

An examination of the globalization trends affecting how businesses are delivering services around the world.

By Cliff Justice, Managing Director - Globalization and Stan Lepeak, Managing Director - Research, EquaTerra

Delivering High Value in Finance and Accounting Outsourcing (PDF)

FAO’s value proposition, IT, supplier landscape, and changing economics are discussed in this paper.

By Phil Fersht, Everest Group

Strategic Importance of Knowledge Process Outsourcing (PDF)

An examination of how KPO can add value to organizations

By Alexander Mierau, Technical University of Kaiserslautern, Germany

The 10 Demandments: A primer and self-assessment to ensuring your organization attracts the best employees.

By Sue Marks, CEO Pinstripe

10 Demandments Executive Summary (PDF)

10 Demandments Self-Assessment
(PDF)

Trends in Services Globalization for 2007 (PDF)

A look at the factors influencing offshoring BPO and ITO.

By Avinash Vashistha, THOLONS